Frequently Asked Questions
Products & results
How do Skinovia devices work?
Our tools use well-established at-home technologies — red/infrared LED light, microcurrent, EMS and cryo cooling — to help improve the appearance of your skin. They are cosmetic devices designed to support your skincare routine, not medical treatments.
How soon will I see results?
Many people notice a refreshed, smoother-looking complexion after a few sessions, while improvements in firmness and tone build over several weeks. Results vary between individuals.
Are they safe to use?
Yes, when used as directed. Always read the included instructions, start with lower intensity, and stop use if any irritation occurs. If you are pregnant, have a pacemaker or a medical condition, consult a healthcare professional before using microcurrent or EMS devices.
Orders & payment
What currency are prices in?
All prices are in UAE Dirham (AED) and include 5% VAT.
What payment methods do you accept?
Secure card payments at checkout. Available options are shown on the payment page.
Shipping & delivery
Where do you ship?
Across the UAE. Free shipping on all orders — see our Shipping Policy for delivery times.
How do I track my order?
You will receive a tracking link by email once your order ships, or visit Track Your Order.
Returns & warranty
Can I return my device?
Yes — unused items can be returned within 30 days. For hygiene reasons, opened personal-care items cannot be returned unless faulty. See our Returns & Refunds policy.
What if my device is faulty?
Email support@skinovia.ae within 7 days of delivery with photos and your order number, and we will make it right.
Still have a question? Email support@skinovia.ae — we reply within 1 business day.